Shipping Methods

We will select a suitable logistics carrier based on the destination country or region, package type, and actual operating conditions. Delivery processes, service methods, and fulfilment routes may vary by carrier network, service level, local regulations, customs requirements, and last-mile delivery conditions.

By placing an order, you acknowledge and agree that the actual delivery process and method may be adjusted according to local carrier networks and operating rules.

Parcels are usually delivered to the shipping address provided at checkout. Estimated delivery times are for reference only and do not include delays caused by customs clearance, failed delivery attempts, local holidays, weather, traffic restrictions, policy changes, carrier operational adjustments, or other circumstances beyond reasonable control.

If door-to-door delivery cannot be completed, the carrier may, according to local regulations and service terms, arrange redelivery, third-party receipt, pickup point or locker collection, or temporary storage at a designated location. We do not operate pickup warehouses. If direct delivery is not possible, you may need to collect the parcel from a carrier-designated location.

Remote or restricted areas may have delivery coverage limits, additional fees, or operational restrictions. Door-to-door delivery may not be available in these areas, and the carrier's arrangement shall prevail.

Address changes may be requested before shipment. After shipment, whether an address can be changed depends on the carrier, cannot be guaranteed, and may incur extra fees.

International orders must comply with the customs laws and regulations of the destination country or region. The recipient must cooperate with required document submission, identity verification, declaration, and tax or fee payment procedures.

Carriers or customs authorities may require the recipient to provide identification, documents, or supplementary information, and to pay applicable fees in accordance with local rules.

Customs duties, import VAT, customs clearance service fees, and other related charges are borne by the recipient and must be paid promptly according to local requirements.

If taxes or fees are not paid on time, or required information is not submitted as requested, the parcel may be delayed, returned, detained, destroyed, or otherwise processed. The recipient is responsible for the resulting risks and costs.

Brazil orders: All customs clearance and import taxes are the recipient's responsibility and must be paid within the required time. Failure to do so may result in the parcel being returned or processed by local customs.

If any related fees arise, please pay them promptly and keep payment receipts and official documents for later inquiry or assistance.

Undeliverable parcels: If a parcel cannot be delivered due to an incorrect address, an unreachable address, no timely response from the recipient, failure to collect within the required time, or failure to complete required actions such as customs clearance or fee payment, the parcel may be stored, redelivered, returned, or processed according to local rules. The recipient is responsible for related costs and losses.

Marked delivered but not received: If tracking shows the parcel as delivered but you have not received it, please check your doorway, mailbox, and surrounding areas; ask neighbours, family members, front desk, reception, or property management; and review any delivery photo or proof provided by the carrier. Please contact us as soon as possible so we can assist with a carrier investigation.

We will review logistics records and carrier feedback, and provide an appropriate handling solution based on the investigation result, available evidence, and applicable rules.

If a parcel cannot be delivered normally, the carrier may store it, redeliver it, return it, or process it in a compliant manner. Returned parcels will be handled according to our return and refund policy.

If a parcel cannot be returned due to legal restrictions, product attributes, carrier policy, or similar reasons, we will verify and process the case based on logistics records and the carrier's handling result.

For delivery exceptions, delays, or disputes, logistics tracking records and the handling results from carriers and customs authorities will be the primary basis for review.

Unless directly caused by our intentional misconduct or gross negligence, we are not responsible for losses caused by carriers, customs, or other third parties.

All delivery, customs clearance, and parcel handling follow the laws and regulations of the destination country, customs requirements, and the carrier's official service terms.

For delays, detention, destruction, confiscation, or other exceptions caused by customs supervision, policy changes, carrier operations, or other third-party objective factors, we will provide assistance within the applicable rules but do not assume related responsibility.

Issues involving returned parcels, delivery exceptions, or delivery disputes will be reviewed based on logistics records, carrier feedback, customs handling results, and applicable platform rules.

Customers must provide true and complete shipping information, monitor logistics status and related notices during delivery, and complete required actions such as pickup, redelivery, customs clearance, and fee payment on time.

We provide logistics consultation and assistance within the applicable rules, but do not assume extra risks or losses caused by regional policies, customs requirements, or carrier operations.