Return Policy
Dear Customer,

Thank you for choosing our products. We have a professional Quality Control (QC) team to ensure that every product undergoes rigorous quality checks before shipment. Please carefully read the following return policy before making a purchase. By placing an order, you agree to all terms outlined in this policy.

1. Scope

This return policy applies to all products purchased from acerlaptopbattery.com.au. All returns require an RMA (Return Merchandise Authorization) number. Please click here to submit an RMA request form.

Note: Please read the following rules and guidelines carefully to avoid unnecessary delays or complications in the return process.

2. 30-Day Return and Exchange Policy

30-Day Money-Back Guarantee

  1. Returns are accepted within 30 days from the date of receipt.
  2. Returned products must be in good condition, with complete packaging and accessories, no man-made damage, and must not affect secondary sales. Important: Do not remove or damage any labels on the battery (such as our company logo label, supplier label, warranty label, or QC inspection sticker), otherwise the refund process may be affected.
  3. If the return is due to a quality issue, supporting evidence (photos or videos) must be provided.
  4. Refund requests without relevant product information (such as original model and issue description) may be denied.

30-Day Exchange Guarantee

  1. Exchanges can be requested within 30 days from the date of receipt.
  2. Supporting evidence of the product issue (photos or videos) must be provided.
  3. Customers are eligible for a free exchange for the same model/specifications. After 30 days, the warranty policy applies.
  4. Requests lacking necessary product details may be denied.

3. Return Process

  1. Submit an RMA Request: Click here to submit an RMA request. You must obtain an RMA number within the return period specified above. Unauthorized returns will not be accepted.
  2. Customer Service Review: Our customer service team will review the request within 1-2 business days and email the RMA number. Ensure the RMA number is clearly marked on the return package.
  3. Return Shipment: The RMA number is valid for 30 days from issuance. The product must be shipped back within this timeframe. When sending back a product, please make sure to notify the seller and provide the courier company name and tracking number.
  4. Refund/Exchange Processing: Once the returned product is received and inspected, a refund or exchange will be processed within 3-5 business days.

4. Important Notes

  1. Return Request
    • An RMA (Return Merchandise Authorization) request must be submitted before returning or exchanging any item.
    • Returns without approval and a valid RMA number will not be accepted.
  2. Return Period
    • The RMA number is valid for 30 days from the date of issue. Customers must ship the return within this period.
    • For returns, the courier company name and tracking number must be provided for tracking purposes.
  3. Refund/Replacement Processing
    • Refunds are typically processed within 3–5 business days. Actual arrival time depends on the payment provider.
    • Replacements will be arranged within 2–7 business days after the returned item is received.
    • Only the same product can be exchanged. To switch to a different product, please return the original item and place a new order.
    • If the returned product does not meet the required conditions, AcerLaptopBattery.com.au reserves the right to refuse refund or replacement.
    • The return process does not support Cash on Delivery (COD). If you send the package back via COD, we will have to refuse the package and cannot process a refund.
  4. Battery Label Requirements
    • All returned battery products must have intact labels. Do not remove or damage any original labels, including but not limited to our company logo label, supplier production label, warranty label, or QC inspection sticker.
    • Missing labels will affect our ability to identify product issues and trace responsibility, and we will be unable to request warranty or compensation from the supplier.
    • Therefore, batteries with damaged or missing labels will not be eligible for return, replacement, or refund. Thank you for your understanding.

5. Fees & Costs

A. Non-Quality Related Returns & Exchanges

  1. Order Not Shipped
    • You may request a full refund with no additional fees.
  2. Order Shipped (Customer subjective reasons: e.g., wrong purchase, no longer wanted)
    • If the customer wishes to return the item, please contact customer service within 30 days of receipt and ensure the product is unused and in original packaging.
    • Returns will require the customer to bear the following costs:
      1. Original shipping fee
      2. Return shipping fee
      3. 10% restocking fee

Note: For returns due to reasons other than quality issues, the customer is responsible for any damage or loss that occurs during shipping.

B. Quality Related Returns & Exchanges

  1. Due to our error (wrong item, damaged, functional defect)
    • We will bear the following responsibilities:
      • Return shipping fee
      • Reship the correct item free of charge or provide a full refund
  2. Brazil Customs Duty Notice
    • Regardless of the reason for return, all customs duties incurred during purchase are borne by the customer.
  3. Process and Notes
    • Please contact customer service within 30 business days of receiving the item and provide clear photos and a description of the issue.
    • All returns must be approved by customer service. Please obtain the return address before shipping back.
    • Unauthorized returns will not be accepted or refunded.
    • Our return process does not support Cash on Delivery (COD). If you send your return parcel using COD, we will have to refuse the parcel and will not be able to issue a refund.

Special Notes

  • ⚠️ Bulk purchase orders are not eligible for returns. To prevent abuse and repeated usage, any order of more than 10 units of the same product will be considered a wholesale order. Such orders, once shipped, cannot be returned or exchanged — please confirm the model, quantity, and actual need before ordering.

6. Handling of Orders Not Successfully Delivered

If an order is not successfully delivered during transit due to any of the following circumstances:

  • The recipient does not collect the parcel within the required time.
  • The recipient does not respond to carrier contact attempts or notices.
  • The shipping information provided is incomplete or inaccurate.
  • The address cannot be delivered to normally, such as due to access restrictions or remote area limitations.
  • The recipient does not complete required customs clearance, tax payment, or document submission.
  • The recipient refuses to pay customs duties or other local charges required by the destination country or carrier.

The parcel may be handled in one of the following ways:

  • Returned by the carrier to our warehouse.
  • Destroyed, discarded, or lawfully processed by the carrier or customs authority.
  • Detained, confiscated, or destroyed by customs.
  • Unable to be returned to our warehouse.

1) If the parcel is returned to our warehouse

If the parcel is successfully returned to our warehouse and confirmed, we may provide one of the following options according to the actual situation:

  • Reshipment, which may require payment of additional shipping fees.
  • Refund to the original payment method, with unrecoverable costs deducted where applicable.

Deductible costs include, but are not limited to:

  • Original shipping fees already incurred.
  • A 10% restocking fee.
  • Customs clearance related fees, if any.

2) If the parcel is not returned to our warehouse

If a parcel cannot be returned to our warehouse due to customer refusal, failure to collect, failure to pay taxes on time, or other reasons such as destruction, confiscation, or loss, we will review the case based on the following information:

  • Logistics tracking records.
  • Customs or carrier handling results.
  • Customer communication records.
  • Whether the required actions were completed within the required time.

If the parcel cannot be returned to the warehouse because the customer refused delivery or failed to collect it in time, such as where the carrier directly destroys the parcel due to product attributes or regional policies, it will be treated as voluntary abandonment by the customer and the order will not be refunded. We will use the tracking information and delivery or return records provided by the logistics company as the basis for handling the case. The customer must understand and accept decisions made according to logistics records.

3) Customer responsibility

The customer is responsible for related losses, fees, or subsequent handling costs in the following circumstances:

  • Failure to complete pickup or redelivery actions as required.
  • Failure to complete customs clearance or tax payment within the required time.
  • Providing incorrect or incomplete shipping information.
  • Failure to respond promptly to carrier or platform notices.

4) Customs clearance failure

If a parcel cannot clear customs because taxes are not paid or required documents are not submitted, it may be returned, destroyed, or detained.

Brazil orders: If the customer fails to pay taxes within the required time and the parcel is destroyed by Brazilian customs, all losses are borne by the customer and no refund will be issued.

5) Special notice for battery products

For safety reasons, do not return a battery by ordinary mail or courier without contacting us first if the battery is:

  • Swollen
  • Leaking
  • Cracked or physically damaged
  • Overheating
  • Emitting odour or smoke
  • Recalled
  • Showing signs of burning, corrosion, or any other unsafe condition

These items may require special handling, disposal, or transport restrictions. Please contact customer service for safety instructions before attempting a return.

If a parcel cannot be returned due to battery shipping restrictions, the case will be reviewed based on the logistics result, and return is not guaranteed.

Safety notice: If the battery is swollen, leaking, overheating, or otherwise unsafe, do not send it back by yourself. Please contact customer service for assistance.

7. Defective Product Handling

  • Within 30 Days: Products that arrive DOA (Dead on Arrival), have visible defects, or are damaged during transit are eligible for a full refund or free replacement. Return shipping costs will be covered by us.
  • Within One-Year Warranty:
    • We offer a one-year warranty. Quality-related issues within this period qualify for free repair or replacement.
    • Supporting evidence (photos/videos) must be provided.
    • Requests without necessary proof may be denied.

8. Additional Terms

  • Shipping fees are non-refundable.
  • If a product is refused upon delivery, a maximum refund of 50% of the order value will be issued.
  • Returns must be received before a refund is processed.
  • For extensions on return deadlines, please contact customer service in advance.

9. Frequently Asked Questions (FAQ)

  • How do I request a return?
    Submit an RMA request form. Once approved, an RMA number will be provided.
  • How long does it take to receive a refund?
    Refunds typically take 3-5 business days, depending on the payment provider.
  • How long does it take to receive a replacement?
    Replacement orders are arranged within 2-7 business days after receiving the return.
  • Which cases are not eligible for returns?
    Products exceeding the return period or those damaged due to misuse.

10. Return Address

Name: 4PX RE AUSYDA 907503
Address: Block G2 391 PARK ROAD REGENTS PARK, REGENTS PARK, New South Wales, AU, 2143
Phone number: 296441851