They sent it to my billing address instead of my shipping address so now it's 2 weeks later and the battery is halfway across the country and I have to pay to ship it back here... awesome...
Dear customer, if you provided an address but we mistakenly shipped the goods to your billing address, this was indeed our error, and we are willing to compensate the shipping costs for the forwarding. However, the fact is that you did not provide a shipping address, so we defaulted to shipping the goods to your billing address. From this situation, we have learned that we should not make assumptions on your behalf. Even if you did not provide a shipping address, we should have contacted you for confirmation. Therefore, our customer team has reached out to you via email to gather details about the forwarding and process your compensation request.
Replied by acerlaptopbattery.com.au